Dutch Mill Bulbs Grow Guarantee

We Guarantee Your Success

At Dutch Mill Bulbs, your fundraising success matters. We’ve stood behind every flower bulb, corm, tuber, and bare-root plant we’ve shipped since 1960. When you choose our fundraising program, 50% of every sale goes directly to your organization—and we’re committed to making sure your supporters receive premium quality planting stock that grows beautifully.

This Grow Guarantee protects both your organization and your supporters with a clear, fair replacement policy.

What We Guarantee

If any item fails to grow during its first growing season when properly stored, planted, and cared for according to our instructions, we will:

✓ Replace the same item (if available), or
✓ Provide a comparable item of equal value (if the original is unavailable)

Important: Because 50% of every sale supports your fundraising organization, we provide replacements rather than refunds or returns. Replacements are subject to seasonal availability and may ship during the next appropriate planting season if current inventory is depleted.

How to Qualify: Storage & Planting Requirements

To qualify for the Grow Guarantee, all items must be properly stored and planted following these requirements:

Plant in the Same Season You Receive Them

Bulbs, corms, tubers, and bare-root plants are perishable and cannot be stored for future seasons. Items must be planted during the season they’re received.

Store Correctly Before Planting

For bulbs, corms, tubers, and most bare-root plants:

  • Store in a cool, dry, dark location
  • Protect from freezing, excess moisture, and direct sunlight
  • Plant as soon as seasonal conditions allow

For bare-root strawberries (special handling required):

  • Refrigerate immediately upon arrival
  • Keep packaging open to prevent condensation buildup
  • Plant as soon as the danger of hard frost has passed

Plant at the Proper Time

Spring-planting items:
Plant after the danger of hard frost has passed for your region.

Fall-planting items:
Plant when nighttime temperatures are consistently below 55°F and soil has cooled.

Follow Planting Instructions

Always follow the planting depth, spacing, soil type, watering, and sunlight requirements provided on each bag topper or through the QR-linked planting guide.

⚠️ Failure to follow these guidelines voids the Grow Guarantee.

What Is Covered

The Grow Guarantee covers failure to grow during the first growing season only, provided that:

✓ Items were planted in the correct season
✓ Proper storage guidelines were followed
✓ Planting and care instructions were observed
✓ Growing occurred under normal outdoor garden conditions

What Is NOT Covered

The Grow Guarantee does not cover:

✗ Late planting or storage for future seasons
✗ Improper storage or handling
✗ Incorrect planting depth, spacing, soil conditions, watering, or sun exposure
✗ Loss due to animals, pests, rot, drought, flooding, freeze damage, or extreme weather
✗ Neglect or failure to provide reasonable care
✗ Indoor forcing, greenhouse production, hydroponic systems, or experimental growing methods
✗ Claims without adequate documentation of proper planting and care

Claim Deadlines

To ensure fairness and seasonal accountability, replacement claims must be submitted within these timeframes:

Fall-planted items:
Claims must be submitted by June 30 of the spring following planting.

Spring-planted items:
Claims must be submitted by September 30 of the same year.

⚠️ Claims submitted after the applicable growing season deadline will not be eligible for replacement.

How to Submit a Replacement Request

Claims are reviewed based on quantity and circumstances:

Standard Review (Most Claims)

Please email info@dutchmillbulbs.com with:

  • Order number and organization name
  • Planting location and date
  • Description of the issue
  • Photos of the planting area and affected items

Detailed Review (Large Quantities or Unusual Conditions)

We may also request:

  • Storage method and dates
  • Planting depth, spacing, soil type, and watering practices
  • Weather conditions during the growing season
  • Additional photos
  • Excavation of sample planting areas to verify bulb presence and condition

Dutch Mill Bulbs reserves the right to request documentation necessary to verify that guarantee conditions were met.

Submit all replacement requests to: info@dutchmillbulbs.com
(A dedicated online replacement request form may be added in the future.)

Seasonal Availability

Replacements are provided when inventory is available for the current season.

If the original item is no longer in stock, we will offer:

  • A comparable replacement of equal value from the current season, or
  • Shipment during the next appropriate planting season

No cash refunds or returns are issued.

Our Commitment to Your Success

We guarantee your success because your success supports your group.

For 65 years, Dutch Mill Bulbs has helped schools, teams, and community organizations raise funds through quality flower bulb fundraisers. Our Grow Guarantee is designed to be fair, clear, and protective of your fundraising mission while ensuring every supporter receives premium planting stock and dependable service.

Have questions about our Grow Guarantee? Contact us at info@dutchmillbulbs.com or call during business hours.

Frequently Asked Questions About Our Grow Guarantee

Q: What if my bulbs don’t bloom the first year?
A: Some bulbs may take one season to establish before blooming fully. If there’s no growth at all (no leaves, stems, or roots), contact us for a replacement.

Q: Can I get a refund instead of a replacement?
A: No. Because 50% of every sale supports your fundraising organization, we provide replacements rather than refunds.

Q: What if I planted late and the bulbs didn’t grow?
A: Late planting is not covered under the Grow Guarantee. Items must be planted during the appropriate season.

Q: Do you guarantee that bulbs will come back every year?
A: We guarantee first-season growth only. Perennial performance depends on variety, climate, soil conditions, and ongoing care.

Q: What if an animal dug up my bulbs?
A: Loss due to animals, pests, or wildlife is not covered under the guarantee.