Frequently Asked Questions
Frequently Asked Questions
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For Group Leaders
Signing Up and Getting Started
Is it free to sign up?
Yes! Signing up and running a fundraiser with Dutch Mill Bulbs is completely free.
No fees. No minimums. No catch.
How do I sign up?
Go to dutchmillbulbs.com/start-a-fundraiser and create your free Group Leader account.
Once set up, you will have your own fundraiser link, a custom QR code, free brochures, templates, and all leader tools right in your dashboard.
What tools do I get when I sign up?
Free colorful brochures with built-in order forms
Your own custom fundraiser link and QR code poster
Ready-to-customize communication and social media templates
Fundraising Goal Calculator at dutchmillbulbs.com/goal-calculator
Tally Template (download from your dashboard)
Real-time Online Sales Report in your dashboard
How much money can we raise?
Your group keeps 50% of the sale price on every item sold.
Use our Fundraising Goal Calculator at dutchmillbulbs.com/goal-calculator to estimate how many items your group needs to sell to hit your goal.
There is no cap on earnings!
Can I run a fundraiser for just one event?
You can run a fundraiser for any reason: a one-time event, a single season, or many years in a row.
It is completely up to you.
How many people can sell under one fundraiser?
There is no minimum and no maximum. Whether you have 5 sellers or 500, everyone can participate under the same fundraiser.
Seasons, Dates, and Setup
How many seasons does Dutch Mill Bulbs offer?
Two seasons per year:
Spring Season: December 1 through May 15
Fall Season: June 1 through November 15
You may run one fundraiser per season, within our published seasonal dates.
How do I set my fundraiser dates?
Choose your own start and end dates within our seasonal window.
You do not need to share your dates with Dutch Mill Bulbs.
There is no set time requirement.
What is the salesperson name feature?
During setup, check the Require Salesperson Name box if you want online supporters to enter their seller's name at checkout.
Leave it unchecked if all funds go to a general group goal.
Seller names appear in your Online Sales Report for easy tracking.
Can I monitor online sales in real time?
Yes! Log in to your dashboard and visit your Online Sales Report.
Direct link: dutchmillbulbs.com/my-account/online-sales-report
Brochures and Selling
How do I get brochures?
Order free brochures directly from your dashboard. We suggest one brochure per group member.
Brochures generally ship within 1 to 2 business days of your order.
Order Fall brochures: dutchmillbulbs.com/product/order-fall-brochures
Order Spring brochures: dutchmillbulbs.com/product/order-spring-brochures
One complimentary brochure order is included per fundraiser season. If additional brochures are needed after your initial order, leaders may print extra copies from their dashboard at no charge. Additional physical brochure orders placed in the same season may be subject to shipping fees.
What is inside each brochure?
Photos, prices, and descriptions of all 18 products for the current season
A perforated order form that sellers tear out and turn in with payments
A QR code linking supporters to planting tips and care guides
Who do supporter checks get made out to?
All checks must be made payable to YOUR GROUP, not Dutch Mill Bulbs.
Dutch Mill Bulbs does not accept third-party checks under any circumstances.
Can supporters order online?
Yes! Share your unique fundraiser link by email, text, and social media.
Supporters can also visit dutchmillbulbs.com and search for your group by name.
Online orders are paid by credit card and ship directly to the supporter.
Online sales are only credited to your group while your fundraiser is ACTIVE.
What is the QR code poster for?
Download and print your custom QR code poster from your dashboard.
Post it in high-traffic community areas so supporters can scan and order instantly.
Closing Your Fundraiser
How do I close my fundraiser?
Step 1: Collect all brochure order forms and payments from sellers by your deadline.
Step 2: We strongly recommend allowing a brief grace period before finalizing, to give any last-minute orders a chance to come in before you close.
Step 3: Download and use the Tally Template from your dashboard to total your brochure orders.
Step 4: Submit your collective brochure order using the Place Collective Brochure Order tab in your dashboard.
Step 5: When you are ready to stop accepting online sales, click END FUNDRAISER under the Manage Fundraiser tab.
What happens when I click END FUNDRAISER?
Your fundraiser closes and no further online sales will be accepted.
You are allowed one fundraiser per season, so ending it is permanent for that season.
If you end it by mistake or need to reopen within the same season, contact info@dutchmillbulbs.com immediately. Requests are reviewed on a case by case basis.
Any online orders placed after your fundraiser ends will NOT be credited to your group.
What if I do not click END FUNDRAISER?
Your fundraiser will automatically close at the end of the seasonal window. We recommend ending it yourself for full control of your closing date.
What are the brochure order submission deadlines?
Spring Season: submit by May 15
Fall Season: submit by November 15
Submitting before these dates allows enough time for processing and shipping.
Money, Profit, and Payments
How does my group earn 50% profit?
Your group earns 50% of the sale price on every item sold, by brochure or online.
Brochure profit: Your sellers collect payments from supporters. You keep 50% right away when sellers turn in their order forms and payments. The remaining 50% is remitted to Dutch Mill Bulbs when your brochure order is submitted.
Online profit: Automatically calculated and applied as a credit toward your brochure order balance owed to DMB.
If your online credit exceeds your brochure balance, DMB processes the remaining funds within 30 days of your fundraiser ending.
If you have no brochure order, your online sales profit is paid out at the END of your fundraiser.
We strongly encourage aiming for a collective brochure order of at least 35 items to qualify for free shipping and maximize your group's earnings.
When do I receive my profit from online sales?
Online sales profit is automatically applied to your brochure order balance owed to DMB each season.
Any remaining funds after your balance is settled are processed within 30 days of your fundraiser ending.
How does free shipping work for my brochure order?
Each individual brochure order of 35 or more items ships free.
Orders under 35 items are subject to a shipping fee, deducted from your profit.
This applies per order, not combined across multiple orders.
What payment methods does Dutch Mill Bulbs accept?
Credit or debit card (Visa, Mastercard, Discover)
ACH direct bank transfer (preferred)
Check payable to Dutch Mill Bulbs (must arrive within 30 days of order submission)
Purchase Order (requires prior written approval from DMB)
Shipping and Receiving Your Order
When do Spring orders ship?
Shipping is timed to your region for the best planting results:
Warmest states: mid-March
Middle states: early April
Cooler states: mid-April
Shipping continues through May.
You will receive an automatic email with tracking information when your order ships. Please check your spam folder if you do not see it.
When do Fall orders ship?
Fall shipping begins around September 15 and continues through November.
Orders ship in the order they are received.
You will receive an automatic email with tracking information. Please check your spam folder if you do not see it.
What do I do when my group order arrives?
Refer to the receiving instructions included on your packing slip.
For large orders, have two people help with unboxing.
Remove everything and group like items together (all A's, all B's, etc.).
Count each group and compare to the packing slip included in your box. Every order is scanned and verified before shipping to ensure accuracy.
Email info@dutchmillbulbs.com within 24 hours of receiving your order if you have any concerns.
Is DMB responsible for stolen or missing packages?
Once an order shows a Delivered status from the carrier, DMB's responsibility ends.
DMB is not responsible for stolen packages or packages reported missing after a Delivered scan.
If you believe there is a carrier error, contact the shipping carrier directly.
How quickly should I distribute orders to my sellers?
Distribute bulbs within 24 to 48 hours of receiving them for the best results.
DMB is not responsible for product quality issues resulting from improper storage or delayed distribution after delivery.
Delayed or improper storage may also void Grow Guarantee eligibility.
Refunds, Returns, and the Grow Guarantee
Does Dutch Mill Bulbs offer refunds?
No. All sales are final. We do not accept returns of any kind.
If there is a legitimate issue with your order, email info@dutchmillbulbs.com within 24 hours of receiving it.
Eligible concerns are handled through our replacement process under the Grow Guarantee.
What is the Grow Guarantee?
If any item fails to grow when properly planted and cared for, within the appropriate time frame, DMB will replace it.
One replacement per item, per original purchase.
Full details: dutchmillbulbs.com/grow-guarantee
What are the Grow Guarantee claim deadlines?
Fall-planted items: submit claim by June 30 of the following spring.
Spring-planted items: submit claim by September 30 of the same year.
Email info@dutchmillbulbs.com with your order number, photos, and planting details.
What is NOT covered by the Grow Guarantee?
Improper storage, planting depth, watering, or sun exposure
Soil that is not well-draining or has not been properly prepared
Late planting or storing bulbs for future seasons
Damage from animals, extreme weather, or pests
Claims without photos or submitted after the deadline
Support and Resources
Where can I get help?
FAQ for Group Leaders: [link to leader FAQ page]
Email: info@dutchmillbulbs.com
Video tutorials: youtube.com/@BulbFundraisingAcademy
Where can I find the full terms and conditions?
For Supporters
Ordering and Shopping
How do I place an order?
Option 1: Online. Click the fundraiser link or scan the QR code your seller shared. You can also go to dutchmillbulbs.com and search for the group by name. Pay by credit card and your order ships straight to your door.
Option 2: By brochure. Fill out the order form in the brochure your seller gave you. Pay your seller by cash or check made out to the group name.
Who do I make my check out to?
Make your check payable to the GROUP you are supporting, such as your school, scout troop, or sports team.
Do not make it out to Dutch Mill Bulbs.
Can I support more than one person in the same fundraiser?
Yes! Place ONE online order and include the names of all the sellers you want to support.
One order also saves you money on shipping.
Can I send my order as a gift?
Yes! When ordering online, enter the delivery address of the person you are gifting. It makes a wonderful and unique present.
What payment methods are accepted online?
Credit card: Visa, Mastercard, Discover. Cash and checks are for brochure orders handled by your seller directly.
Can I cancel or change my order?
Orders are final once placed because DMB begins processing right away.
If you need a change, email info@dutchmillbulbs.com within 24 hours of placing your order.
Changes are reviewed on a case by case basis and cannot be guaranteed.
No cancellations are accepted once the group has received credit for your order.
Shipping and Receiving Your Order
When will my Spring order arrive?
Shipping is timed to your region for the best planting results:
Warmest states: mid-March
Middle states: early April
Cooler states: mid-April
Shipping continues through May.
You will receive an automatic email with your tracking number when your order ships. Please check your spam folder if you do not see it. To make sure you receive our emails, add info@dutchmillbulbs.com to your safe senders list.
When will my Fall order arrive?
Fall shipping starts around September 15 and continues through November.
Orders ship in the order they are received.
You will receive an automatic email with your tracking number. Check your spam folder if you do not see it. To ensure delivery, add info@dutchmillbulbs.com to your safe senders list.
Do I have to pay for shipping?
Orders of 35 items or more ship FREE.
Orders under 35 items will have a shipping fee. See current rates at dutchmillbulbs.com under Shipping Policy.
Where does Dutch Mill Bulbs ship?
DMB ships to all 48 contiguous states only. We do not ship to US territories, Alaska, Hawaii, or APO/FPO addresses.
How do I track my order?
You will receive an automatic email with a tracking number when your order ships.
To ensure you receive tracking emails, add info@dutchmillbulbs.com to your safe senders list and check your spam folder.
DMB is not responsible if tracking emails go to your spam folder or are blocked by your email provider.
What if my package shows as delivered but I did not receive it?
Once an order shows a Delivered status from the carrier, DMB's responsibility ends.
DMB is not responsible for stolen or missing packages after a Delivered scan.
Contact the shipping carrier directly using your tracking number.
What if my package arrives damaged?
Contact the shipping carrier directly. You may be able to file a claim for reimbursement.
DMB is not responsible for damage that occurs during transit.
Your Plants and Bulbs
Are the bulbs fresh and healthy when they ship?
Yes! Every item is hand-examined while being packaged and every order is scanned and verified for accuracy before it leaves our facility.
Please inspect your order when it arrives and contact us within 24 hours if you have any concerns.
What if I received the wrong item?
Email info@dutchmillbulbs.com within 24 hours of receiving your order with your order number and a description of the issue.
DMB ships exactly what is listed on each order and is not responsible for items ordered incorrectly by the customer.
When should I plant my bulbs?
Plant your bulbs as soon as possible after receiving them.
For specific timing and planting guidance, visit our plant care guides at dutchmillbulbs.com/plant-care-guides and our blog at dutchmillbulbs.com/blog.
All bulbs are intended to be planted in the season you receive them.
Can I store my bulbs if I am not ready to plant yet?
Yes, for a short time. Store in a cool, dry place out of direct sunlight.
Do not store in heat or humidity.
Bulbs must be planted in the same season received. Do not save them for future seasons.
Improper storage can affect bulb health and may impact your Grow Guarantee eligibility.
How do I know how to plant my bulbs?
Every package includes planting instructions for each flower variety and a QR code linking to additional care guides.
Full planting guides and tips: dutchmillbulbs.com/plant-care-guides
Also visit our blog at dutchmillbulbs.com/blog for seasonal growing tips.
Additional resources: linktr.ee/DutchMillBulbsFundraising
What is a planting zone and how do I find mine?
A planting zone tells you the weather conditions in your area and when it is best to plant.
Find your zone using your zip code. Visit linktr.ee/DutchMillBulbsFundraising or dutchmillbulbs.com/plant-care-guides for a quick link and guidance.
Any tips for giving my bulbs the best chance?
Plant as soon as the ground is ready and conditions are right for your region.
Loosen your soil and make sure it is well-draining before planting.
Plant at the correct depth as shown in your package instructions.
Water after planting and provide the right amount of sunshine.
For full planting tips and guidance, visit dutchmillbulbs.com/plant-care-guides and our blog at dutchmillbulbs.com/blog.
Returns, Refunds, and the Grow Guarantee
Can I return my order?
No. DMB does not accept returns of any kind. All sales are final.
If there is an issue with your order, contact info@dutchmillbulbs.com within 24 hours of receiving it.
Does Dutch Mill Bulbs offer refunds?
DMB does not issue cash refunds.
Because 50% of every sale supports the fundraising group, we offer replacements instead for eligible concerns under our Grow Guarantee.
What is the Grow Guarantee, in simple terms?
If you planted your bulbs correctly and they still did not grow within the appropriate time frame, we will replace them!
To be eligible:
Plant them in the season received and follow the instructions in your package.
Take photos of your planting area.
Email info@dutchmillbulbs.com by the deadline:
Fall-planted items: by June 30 of the following spring.
Spring-planted items: by September 30 of the same year.
We will replace the item or something of equal value if the original is no longer available.
Full details: dutchmillbulbs.com/grow-guarantee
What is NOT covered by the Grow Guarantee?
Bulbs stored improperly or planted in the wrong season
Soil that is not well-draining or has not been properly prepared
Incorrect planting depth, overwatering, or insufficient sunlight
Damage from animals, extreme weather, or pests
Claims submitted after the deadline or without photos
Finding a Fundraiser and Getting Help
How do I find the fundraiser I want to support?
Use the link or QR code your seller shared with you.
Or go to dutchmillbulbs.com and search for the group by name.
What if I lost the link?
Go to dutchmillbulbs.com and search for the group name.
Or ask your seller to share the link again.
I have a question about my order. Who do I contact?
For brochure order and delivery questions, contact your group leader first.
For online order or product questions, email info@dutchmillbulbs.com. Include your order number and all relevant information in your message.
Where can I find the full terms and conditions?
Dutch Mill Bulbs is a proud partner of National Breast Cancer Foundation, Inc.® in support of their mission to provide help and hope to those facing breast cancer. Shop our Pink Ribbon Tulips (Item O) and join us in Helping Women Now.
Dutch Mill Bulbs, Inc. | dutchmillbulbs.com | info@dutchmillbulbs.com | 717-868-3120 | Fundraising Since 1960